Refund policy

Our Commitment

At SportNay, we stand behind every product we sell. If something is not right with your order — whether it is an inflatable kayak, a safety vest, a paddle, or an accessory — we will work with you to make it right.

30-Day Return Window

We accept return requests within 30 days of the delivery date.

To be eligible for a return, all of the following must apply:

• Item is unused and in its original condition — uninflated and unpackaged, or carefully re-packaged in its original materials
• Item shows no signs of inflation, water exposure, or outdoor use
• Item is in its original packaging with all parts, paddles, pumps, seats, repair patches, valves, carry bags, and accessories included
• Return request is submitted within 30 days of delivery
• Proof of purchase or order confirmation is provided

Important for inflatable kayaks: Once an inflatable kayak, boat, or water sports product has been inflated and used on water, it is not eligible for return for hygiene and safety reasons, unless it arrives defective, damaged, or incorrect. We strongly recommend inflating the kayak on dry land first to confirm it holds pressure and meets your expectations before taking it on water.

How to Start a Return

1. Email support@sportnay.com with your order number and reason for return
2. Our team will review your request within 1–2 business days
3. If approved, you will receive return instructions and the return shipping address
4. Deflate, fold, and repack the item securely in its original packaging and ship using a trackable service within 7 days of receiving return approval
5. Once we receive and inspect the item, we will process your refund

Do not ship items back without prior approval. Unauthorized returns may be refused or delayed.

Return Shipping Costs

Please note that return shipping for large inflatable kayaks and oversized items can be significant due to package size and weight. We recommend reviewing all product specifications carefully before purchasing.

Original outbound shipping fees are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery — before inflating. If your item arrives with punctures, tears, defective valves, missing components, or is different from what you ordered, contact us within 7 days of delivery at support@sportnay.com with:

• Your order number
• Clear photos or videos of the defect, damage, or incorrect item
• Photos of the product and all packaging
• Photos of the shipping label
• A brief description of the problem

Once reviewed and approved, we will offer one of the following:

• Replacement of the item or missing parts
• Full or partial refund to your original payment method
• Store credit

Non-Returnable Items

The following are not eligible for return or refund:

• Items that have been inflated and used on water
• Items showing signs of outdoor use, UV damage, or physical damage caused by the customer
• Items returned without original packaging or with missing parts, paddles, pumps, seats, repair patches, or carry bags
• Items damaged due to over-inflation, misuse, or use in water conditions beyond the product's rated specifications
• Clearance or final sale items marked as non-returnable at time of purchase
• Gift cards
• Items returned without prior written approval from our support team

Refund Processing

Once your return is received and inspected, we will notify you by email of the outcome.

Please note that your bank or payment provider may require additional time to post the refund to your account after we process it.

Exchanges

We replace items only if they are defective, damaged, or incorrect. We do not offer exchanges for change of mind or model preference. Contact us at support@sportnay.com with your order number and photos of the problem to request an exchange.

Missing Parts or Accessories

If your order arrives with missing parts, paddles, pumps, seats, repair patches, fins, or carry bags, contact us within 7 days of delivery with your order number and photos of what was received. We will send the missing items or provide a suitable resolution at no additional cost.

Order Cancellations

Orders may be canceled within 2 hours of placement, provided the order has not yet been processed or dispatched. Email support@sportnay.com immediately with your order number. Once an order has shipped, it cannot be canceled.

Contact Us

Email: support@sportnay.com
Address: 2777 Stonebrook Cir, Paso Robles, CA 93446, USA
Support Hours: Monday–Saturday, 9 AM – 6 PM (PST)